How can we help you?
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Subscription
- Why do I have a time limit even though I chose Unlimited?
- Unused Hours.
- Why you have been charged and what you can do about it
- How do I change my subscription?
- Where can I find my subscription and when is it renewed?
- When will my hours be renewed?
Payment
- Why do I have an invoice from Klarna?
- Can I change the payment date for my subscription?
- How do I update my payment details?
- Have you received an invoice from a third-party company to cancel your Nextory subscription?
- Why do I need to fill in payment details?
- Why did my payment fail?
Membership conditions
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Nextory App
- Why have my saved books or lists disappeared?
- What Is the Reading Streak?
- Which devices are compatible with Nextory?
- Can my children use Nextory?
- Can I use Nextory on multiple devices at the same time?
- How can I download books for offline reading?
Read and listen
- How do I listen to Nextory via AirPlay?
- How do I use Nextory on InkBOOK?
- What languages are supported in the app?
- How do I listen to Nextory on my Android smartwatch?
- How do I find books in other languages?
- How do I customize the appearance of my e-book?
Technical issues with the app