How do I get started with my offer? – Nextory English Support

We want to make it easy for you to take advantage of your offer! Here are the two most common ways:

1. If you have received a link

Have you received a link from the page where the offer was shown? Click the link and you will be taken directly to the offer on our website.

2. If you have received a promo code

Have you received a code? Click here to redeem your promo code and activate the offer.

⚠️ When you cancel your subscription, the account remains active until the next billing date. Offers and codes cannot be used during that time.

Is the link or code not working?

There can be several reasons why the link or code is not working.

You are not eligible for the offer

Our promotions are only valid for new or returning customers who do not currently have an active subscription with us.

You have an active subscription

If you are logged into an account with an active subscription, it is not possible to activate a new offer.

If you have recently canceled your subscription, the account remains active until the next billing date.

You are logged into the wrong account

Check which account you are logged into on Nextory's website to ensure the offer is linked to the correct email address.

If you received an offer via email, it only applies to the account associated with that email address.

The link asks for a code but you have not received one

Some offers require both a link and a code. Check the email or campaign where you received the offer.

If there is no code, contact customer service and we will assist you further.

The offer is valid in another market

Some offers are only valid in specific countries or regions. Make sure you are in the correct market.

You were charged on the same day you are trying to activate an offer

If you have already been charged for a new period, the offer cannot be used immediately.

Contact customer service and we will help you check what applies in your case.

Do you have an offer through one of our partners?

Shows how to activate partner offers and troubleshoot issues

Have you taken advantage of an offer through one of our partners in Sweden (Coop, Norwegian, KLM Flying Blue, SJ)? Read more about how to activate them here.

SJ

If you have redeemed SJ points for a Nextory offer, you will receive a promo code via SJ. Here is how to activate it:

Make sure you do not have an active Nextory subscription
Go to the page to redeem promo codes
Enter the code exactly as it appears
Log in with the correct email address
Check on My Pages that the subscription is active

Coop

Offers via Coop are activated via a link in the Coop app or on their website.

Norwegian and KLM (Flying Blue)

Offers are activated via a link in their respective app or website.

Other partners

Have you received an offer through another partner? The activation process is usually the same — follow the link or enter the code you received. If it does not work, contact customer service and specify which partner the offer came from and we will assist you.

My code from a campaign partner is not working

Promo codes from external partners, such as McDonald's, have an expiration date and are only valid during the campaign period. If your code shows as invalid or expired, the campaign may have ended.

Check the information where you received the code. If it should be valid, contact customer service.

I redeemed a code but my account still looks incorrect

This may be because:

You had an active subscription at the time of redemption
The app has not updated — log out and back in again
The code applies to a different subscription type

If the problem persists, contact customer service and provide your email address and the code.

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