If you have received an invoice from Klarna after canceling your subscription, it is usually because a subscription period had already started before the cancellation was processed.
Klarna Pay Later means that the payment is made afterward. This means the invoice covers a period that has already been active, which can sometimes be confusing.
When you cancel your subscription, future renewals are stopped. If a new period had already started before the cancellation was made, Klarna will send an invoice for that period.
This can feel confusing, but this is due to how Klarna Pay Later works and does not mean you have been incorrectly charged.
The subscription renewal usually happens early in the morning on your billing day. If you cancel the subscription later the same day, the period may have already started, which causes an invoice to be created.
This can be confusing, but this is normal with Klarna Pay Later.
The invoice from Klarna always applies to the previous period. If your offer starts in a new period, the discount will first appear on the next invoice.
This is normal and does not mean anything is wrong.
If you are unsure, you can check the following:
- The date of your latest renewal in the Nextory app
- Invoice date and period in the Klarna app
- Your cancellation confirmation email
If you have received a confirmation email for your cancellation but were still charged for a new period starting after the cancellation date, this is not normal.
This may be because:
- you have more than one account linked to different email addresses
- the cancellation did not go through even though an email was sent
Contact Nextory customer service and we will help you investigate what happened.
Contact Klarna if:
- it concerns payment or due date
- you want to pause or split the invoice
Contact Nextory if:
- you have questions about your cancellation
- you have been charged after your confirmation email
- something seems wrong with your subscription period
Summary: An invoice from Klarna after cancellation is usually because a new subscription period had already started before the subscription was ended. However, if you have been charged after your cancellation confirmation email, contact Nextory customer service.