We understand that receiving an invoice from a company that offers assistance with subscription cancellations can be confusing, and we would like to clarify our policy.
There are third-party companies that offer paid services for canceling subscriptions. However, Nextory does not collaborate with these companies, and we never charge for canceling a subscription. If you have received an invoice from such a third-party company, it is not connected to Nextory, and you have no obligation to us.
If you believe you may have inadvertently signed up with one of these companies, we recommend contacting the consumer protection agency for guidance on next steps.
We apologize if you have encountered this situation and hope this information clarifies any questions.
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