Why doesn't it work to listen and read?

If you're having trouble listening or reading, try the following steps:

1. Close the app completely.
2. Uninstall the app from your device.
3. Power off your phone, then turn it back on.
4. Reinstall the app from the App Store or Google Play.

Make sure you also check if your device has enough internal storage space. If none of the above solutions work, please contact our customer service for further assistance.