If you’re experiencing issues with listening or reading, try the following steps:
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Fully close the app and reopen it.
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Restart your device.
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Remove the book download and download it again.
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Check that you have a stable internet connection: An unstable connection can affect both playback and downloading of books.
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Make sure your device has enough storage space.
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If the issue persists: Uninstall the app, restart your device and reinstall the app from the App Store or Google Play.
If none of the above solutions work, please contact our customer service for further assistance.